Terms of Service

1. The service

Roger That! is an asset management and planned maintenance platform for ROV, subsea, offshore and heavy engineering operations. It covers parts catalogues and bills of materials, system and location hierarchies, stock across vessels and shore-side warehouses, planned maintenance schedules and checklists, and the maintenance history that results.

The platform is supplied to organisations for business use. It is not offered to consumers, and accounts are created for named individuals on behalf of the customer organisation that engaged us.

2. Beta status

3. Accounts and roles

Access is role-based — for example administrator, superintendent, supervisor, technician or read-only. Your organisation is responsible for deciding who receives access and at what level, for removing access when someone leaves, and for the accuracy of the data entered by its personnel. Account holders are responsible for keeping their credentials secure and must not share logins.

Sign-offs recorded in the platform are attributed to the account that made them. Shared or generic accounts undermine the audit trail the product exists to provide, so we ask that each user has their own.

4. Data you upload

Your organisation retains ownership of the asset, maintenance and operational data it enters into the platform. Where that data includes personal data about your personnel — the technician who completed a job, who moved a part, who signed off a step — your organisation acts as the data controller and is responsible for having a lawful basis to process it and for issuing its own privacy notice to those individuals. We process that data on your behalf as described in our Privacy Policy and Data Protection Policy, under a Data Processing Agreement.

You must not upload data you have no right to process, or content that is unlawful, or malicious files. We do not access customer data except as needed to operate, support or secure the service, or where you ask us to.

5. Availability and support

We aim to keep the platform available at all times, but we do not offer a contractual uptime guarantee during the Beta period. Planned maintenance is notified in advance where practical and scheduled to avoid disruption where we can.

Support is provided by email during UK and Cyprus business hours, with on-site support available in both locations by arrangement. Where Roger That! is deployed to a local server aboard a vessel, that server remains available to the crew independently of the satellite link, and syncs with the cloud when connectivity returns. Availability of the vessel's own hardware and network is the customer's responsibility.

6. Subscriptions and billing

Paid plans are billed per the pricing and terms agreed in your order or engagement letter, normally by invoice in advance of the period. Fees are exclusive of VAT and any other applicable tax. Fees are non-refundable except as required by law or as expressly agreed. We will give at least 30 days' written notice of any change to recurring fees, taking effect at your next renewal.

7. Intellectual property

The platform, its source code, design and documentation remain the property of GRAM Systems and Concept Informatics Ltd. You are granted a non-exclusive, non-transferable right to use it for your own business operations for the term of your agreement. Your data remains yours. Where we implement a change at your request, the resulting software remains ours unless we agree otherwise in writing.

"Roger That!" and "GRAM Systems" are trademarks of GRAM Systems.

8. Limitation of liability

The platform is provided "as is". Roger That! records and organises information; it does not make operational or engineering decisions. We are not liable for decisions taken on the basis of data entered into the platform by you or your personnel, nor for the accuracy of that data.

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of production or vessel downtime. Our total aggregate liability in any twelve month period is limited to the fees paid by you in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

9. Termination and data return

Either party may terminate at the end of the current subscription period on 30 days' written notice. We may suspend access for non-payment or for use that threatens the security or stability of the platform, having given notice and a reasonable chance to put it right where circumstances allow.

On termination you may request a full export of your data in a machine-readable format. We will provide it within 30 days of the request, and delete or return the remaining data per the Data Processing Agreement and our Data Retention Schedule.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be notified to account holders at least 30 days in advance, and the effective date at the top of this page always reflects the current version.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent jurisdiction.

12. Company details and contact

Roger That! is delivered by GRAM Systems and Concept Informatics Ltd (registered in the United Kingdom) in partnership, with operations in the UK and Cyprus. The two are separate companies; neither is a trading name of the other. Customer platform data is hosted in the United Kingdom or the European Union, per the region agreed with each customer.

For any question about these Terms, contact info@rogerthat.cloud, Geoff Davison on +44 7830 231672, Matthew Hudson on +44 7918 174779, or our Cyprus office on +357 95984544.